An item’s Return Policy information may be found on its product page.
Items that qualify for return must be returned complete, in their original packaging and in the same condition as when sold.
All packing materials must also be returned.
Custom and special order items may not be returned. The Buckingham product line is entirely custom items and there are no returns.
Damaged, defective or incorrect product or quantity
Please inspect your products immediately after receiving them. All claims must be made within 5 days of receipt. Any damaged products will be replaced, at no charge, as soon as possible.
Do not return any product without return authorization
Please call or email us before returning a product for any reason. We will provide you with a return authorization and will send you return shipping instructions.
Request a return
You can request a standard return for up to thirty 30 days from the day your item is shipped.
Misused items may not be returned
If an item is used for a purpose that was not intended, it may not be returned. If the item is used in an area that it was not intended to be used in, it may not be returned.
When you return an item you may be charged a fee to restock the item. The restocking fee will be deducted from the amount of your refund credit.
Payment for return shipping
If an item arrives damaged, you are not responsible for the cost of return shipping.
If you decide you longer want the item, you must pay the shipping charges to return the item to us.
In addition, we can not issue you a credit for the shipping fee you paid on your original order.
Please be aware that orders that shipped to you with free shipping will have the actual shipping costs deducted from your return refund.
By using our site, you consent to our Return Policy.