Shipping methods
All orders ship using Fedex
When your order will ship
Typically, your order will ship within 48 business hours of receipt, as long as all items are in stock and ready to be shipped. Shipment of your order may be delayed due to an item being out-of-stock.
How shipping is calculated
We calculate shipping based on a flat rate.
Additional fees may apply for oversized items.
Orders over $150.00 Get Free Shipping
Order at least $150.00 worth of product and you will receive free shipping unless your order has an oversized item or you are shipping your order to Alaska or Hawaii
Additional fees may apply for oversized items.
If you return an item from an order that qualified for free shipping
You must pay the shipping to return the item. The original shipping amount that you did not have to pay will be deducted from your return credit as well.
Items that qualify for free or reduced shipping must ship all at once
While we try to make sure all products are in stock, from time to time, backorders do occur. If your order qualifies for free or reduced shipping, all items must be shipped together once the backordered items are available.
Problems with shipping
Please contact us so we can trace your package if it has not arrived within 7 days of you receiving a shipping confirmation.
Refusing delivery of a non-damaged order
If you refuse delivery of a non-damaged order for stock items, we won’t be able to issue a return credit and we won’t be able to reship your items at no charge.
If you refuse delivery of a non-damaged custom or special order item, we won’t be able to issue credit and we won’t be able to reship your order at no charge.
Shipping of 12 Foot Poles
Full length 12 Foot Poles must be shipped as freight, and the shipping costs are significant. Have you considered joining two 6 foot poles at the center with a Wood Pole Connector Screw, and then placing the connection over a Bracket?
We will also, upon request, cut-down a 12 foot pole to a length specified by you. Please note that once cut-down, the pole sections are non-returnable unless damaged or defective.
Please call us prior to ordering your 12 foot pole to discuss whether you wish to have the pole cut-down or shipped full length. Note that If you place a 12 foot pole in your cart the additional freight shipping charges are not included.
If you do prefer that we ship the pole full length, we will provide you with the exact freight shipping cost to your location.
Your Consent
By using our site, you consent to our Shipping Policy.